We are very sorry to hear this. Please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.
Due to the operating system in our warehouse, we cannot offer order cancelation. Please make sure before you please the order.
We ship worldwide.
We do not ship to Jordan, Kuwait, Moldova, Oman, and South Africa. However, we're actively expanding the destination to more countries in the near future.
You can sign up for notifications in our website or you can check out our Instagram and Facebook to get more updates!
We have 2 options for the shipping method :
1. Standard Shipping (FREE of charge)
2. Premium Shipping (Different charge for every country)
For more details about our shipping charges, please check our Shipping Policy
Processing Time Due to high demand, our processing time for order verification, quality check, and packaging will be 1-2 days before shipping.
Shipping Time The shipping time is different for every country.
Note: Due to COVID-19, delivery times are taking longer than usual. Logistics may also be delayed. We have placed your order in the best shipping option possible. We hope your order arrives soon!
*During the COVID-19 situation, express shipping is only available for some countries (Australia, Belgium, Canada, France, Germany, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Portugal, Russia, Singapore, South Korea, Spain, Switzerland, United Kingdom, and the United States)
Free Shipping : 7-10 Business Days
Express shipping : 3-5 Business Days
When you get your shipping confirmation email, you also find your personal tracking number in the same email. You can copy the tracking number and TRACK IN HERE.
After getting the shipping confirmation mail it can takes up to 3 days until the tracking code is active. If you still experience problems after 3 days, please do not hesitate to contact us via email@example.com
Kindly be noticed that International Shipping would take a long time to reach the destination.
1. Once we've finished to process your order, we will bring your package from our warehouse to the local post office.
(Our staff will deliver it within a day after you order has been processed)
2. The local post office will take your package to the International Airport's warehouse and waiting for any available flight to your country. (This process may take 2-3 days).
3. After your package has arrived in the destination country, it will be checked by the customs clearance at your country. (This process usually takes 4-6 days)
4. After the customs clearance process has been finished, the package then will be processed by the local courier in your country like USPS, Royal Mail, DPD Austria, UPS, DHL, etc and deliver the package to your door (This process usually takes 1-3 days)
We sincerely hope it can arrive fast, and you can be satisfied with our Kalimba.
If you need assistance about your order, our customer service will be 24/7 available to get in touch with you.
Sometimes, online tracking makes updates before your package has actually reached your door. The package will often arrive within 2-3 days.
If your package has been marked as delivered, but you haven't received it, here's what you can do:
1. Wait 2-3 days to see if it arrives.
2. Check with building management or housemates to see if someone collected it on your behalf.
3. If you still can't locate the package, reach out to us at firstname.lastname@example.org so we can help with next steps!
Due to COVID-19, delivery times are taking longer than usual. Logistics may also be delayed. These are out of our control, we apologize for any inconvenience caused.
1. American Express
2. Apple Pay
6. Other credit card type
1. Cash on delivery (COD)
2. Bank Wire
You will be billed in your chosen currency. However, Supercle Day currently allows for checking out only in United States Dollar.
Unexpected extra fees are something no one ever looks forward to, and we apologize if you were not aware that duty fees can sometimes apply on international orders. There is always a chance that your country will charge customs/duties fees for goods over a certain value that are entering the country. Customs duty fees are tariffs or taxes imposed on goods when they cross international borders. Unfortunately this is out of our control because these fees are not collected by Supercle Day.
We don't currently have the ability to include these fees at our checkout because every country has different policies that change frequently.
REFUND AND RETURN
For a refund or replacement, we only accept the item which arrives in a several condition.
1. Damaged or missing part products.
2. Wrong product received.
To complete your refund, we require a receipt or proof of purchase. To get a replacement for your product, please contact us the details for your order.
We will happily refund any times that meet several conditions as it is said in our Refund Policy.
If you have additional questions, concerns or comments, please use our CONTACT US form and you will be met with an answer swiftly.